Privacy policy

Last updated: April 24, 2026

This Privacy Policy describes how Softlly ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from softlly.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of our users and others.

Personal Information We Collect

  • Contact details: such as your name, address, phone number, and email address.
  • Order information: such as your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: such as your username, password, and information used for account security.
  • Customer support information: such as the information you include when communicating with us.
  • Usage data: such as information about your device, browser, IP address, and how you interact with our Site and Services.

How We Use Your Information

  • To provide products and services: including processing payments, fulfilling orders, arranging shipping, and managing returns or exchanges.
  • To communicate with you: including sending transactional messages, order updates, and customer support replies.
  • For marketing and advertising: including sending promotional emails or showing relevant advertising, where permitted by law.
  • For security and fraud prevention: including detecting and preventing fraudulent, illegal, or malicious activity.
  • To improve our services: including analyzing performance, customer experience, and Site functionality.

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our Site, remember your preferences, perform analytics, and better understand how users interact with our Services. You can usually control cookies through your browser settings.

Third-Party Services

We may share information with service providers who help us operate our business, including Shopify, payment processors, fulfillment providers, analytics providers, and advertising partners. These providers will process your information in accordance with their own privacy policies and applicable law.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or request a copy of your data. You may also have the right to object to or restrict certain processing. To exercise any of these rights, please contact us at info@softlly.com.

Contact

If you have questions about this Privacy Policy or our privacy practices, you can contact us at info@softlly.com or by mail at Woldstraat 32A, 7941 LK Meppel, Netherlands.