Shipping policy

Last updated: April 24, 2026

At Softlly, we aim to provide a reliable and efficient shipping experience.

Shipping Availability

We currently ship to the United States. If you are ordering from outside the United States, please contact us before placing your order.

Shipping Costs

Any applicable shipping costs will be shown clearly at checkout. If a free shipping offer is active, it will be displayed on the Site or at checkout.

Order Processing Time

Orders are typically processed within 1 to 4 business days (Monday through Friday). Orders placed on weekends or public holidays are processed on the next business day.

Order Cut-Off Time

The daily cut-off time for order processing is 4:00 PM GMT+1. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time

After dispatch, estimated delivery time is typically 4 to 6 business days. Delivery times may vary depending on the destination and external factors such as courier delays, customs processing, or weather conditions.

Carriers

We may use trusted shipping partners such as USPS, UPS, DHL, OSM, or similar carriers depending on the destination and fulfillment route.

Address Changes

If you need to update your shipping address, please contact us at info@softlly.com within 24 hours of placing your order. Once an order has been shipped, we may not be able to change the delivery address.

Contact

If you have any questions about shipping, please contact us at info@softlly.com.